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Privacy Policy

Our contact details:

Lucy Clarke

The type of personal information we collect:

We currently collect and process the following types of personal information:

  • personal identifiers, contacts and characteristics (for example, name and contact details). 

  • Sensitive Personal Information (this can include information about a person's health, race, ethnic origin, sex life, sexual orientation, political beliefs or religious beliefs).

How we get the personal information and why we have it:

Most of the personal information we process is provided directly by you during the course of seeking out our services (via email or web form) and during initial assessment sessions.


We may also receive personal information indirectly, for example via referrals or where we have agreed for a third party to provide relevant personal information in relation to the services being provided.


We use the information that you have given us in order to provide the services of counselling and coaching.


We will not share your personal information without your permission unless there is a legal requirement to do so or safeguarding concern.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by emailing

  2. We have a contractual obligation.

  3. We have a legal obligation.

  4. We have a legitimate interest.

How we store your personal information:

Your information is securely stored with appropriate measures in place to store and dispose of all information safely and securely. Information is only held for as long as is reasonably necessary and to comply with legal obligations.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website:


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